COCO The Shop Frequently Asked Questions
Q: Where are you located?
COCO The Shop is based in Columbus, Ohio, but our store is online only! You can shop from anywhere, anytime.
Q: Is there ever an opportunity to shop in person?
Yes! We try to host in-person shopping events for our local customers a few times a year. Locations/times vary, but you can stay up-to-date on upcoming events on our Instagram page!
Q: When do new arrivals launch on the site?
We launch new arrivals every Tuesday evening at 8pm EST!
Q: How can I view the new arrivals ahead of time?
We share the majority of our content on coco_theshop Instagram stories! Typically we share a try-on of our new arrivals throughout the day on Monday before we launch new items on Tuesday evenings. If you ever miss a try-on, we save them to our highlights on our profile!
Q: How can I be notified when new products launch?
Stay up-to-date with our Instagram stories! You can also sign up for text alerts to be the first to know about new arrivals and restocks. Just text COCOTHESHOP to +1 289-807-4330!
Q: Do you restock items that sell out?
Sometimes, yes! If there is an item you would like to see restocked, let us know by clicking the *size out of stock, click here* button on the product page! If it ends up being restocked, you will get an email notification right away.
Q: Do you offer local pick up?
At this time, we do not. We work really hard to ship your orders out within two business days, and always send them via priority mail! We also offer free shipping over $150.
Q: Do you accept returns?
Yes! If your item does not work out, you can return it within 30 days of your purchase. You can contact us via email at hi@cocotheshop.com and we will send you a return label. We will process your refund once we have it back in the shop! You can view our detailed return policy here.
